Rules and regulations for Providing Hotel Services
These Rules and Regulations establish the procedure for accommodation and the provision of hotel services at the Intermark Residence Aparthotel (hereinafter referred to as the "Service Provider" or "Aparthotel").**
**1. General Provisions**
These Rules are developed in accordance with the Law of the Russian Federation No. 2300-1 of 07.02.1992 "On Protection of Consumer Rights", Decree of the Government of the Russian Federation No. 1853 of 18.11.2020 "On Approval of the Rules for the Provision of Hotel Services in the Russian Federation", and other regulatory legal documents governing legal relations in the field of hotel and additional services.
1.1. For the purposes of these Rules, "hotel services" mean a set of services for ensuring temporary accommodation at the Intermark Residence Aparthotel, located at: 119019, Moscow, Novy Arbat St., 15 (hereinafter – "Aparthotel" or "Service Provider"), as well as additional services.
1.2. The Aparthotel's right to provide hotel services is confirmed by the Certificate of Assignment of the "Four Stars" Category to the Hotel No. 77-AA-062-2022-GKG20241224-2024 dated 12.10.2024 issued to Premier-Dil LLC, valid until 12.12.2027.
1.3. The Aparthotel is intended for the temporary accommodation of Guests for a period agreed with the Administration. Upon expiration of the agreed period of stay, no later than the established check-out time, the Guest is obliged to vacate the apartment.
1.4. The Aparthotel operates 24 hours a day.
1.5. Official check-in time is 3:00 PM local time; check-out time is 12:00 PM (noon) local time.
1.6. The list of services included in the apartment price is determined by the apartment category and is set by the price lists.
1.7. Accommodation in the Aparthotel is charged on a per-day basis. Payment for accommodation is charged in accordance with the check-out time.
1.8. The maximum period of stay in the Aparthotel for citizens of the Russian Federation is not limited; for foreign citizens, it is according to the legislation of the Russian Federation on the stay of foreign citizens on the territory of the Russian Federation.
**2. Form, Conditions and Procedure for Making and Cancelling a Reservation**
2.1. The Service Provider makes reservations by accepting information for making a reservation from the Consumer (Customer) via booking platforms, mail, telephone, and other means of communication that allow establishing that the request comes from the Consumer (Customer).
2.2. Booking an apartment through the Aparthotel's website is done by filling out the form specified on the Aparthotel's website or via the booking module installed on the Aparthotel's website.
2.3. When concluding a service agreement with a Customer, a reservation request form may be established. For the purposes of these Rules, a "Customer" is an individual or legal entity intending to order or purchase, or ordering or purchasing, hotel services under a hotel service agreement for the benefit of the Consumer.
2.4. The Service Provider applies the following types of reservations:
- Guaranteed reservation;
- Non-guaranteed reservation.
2.5. A reservation is considered valid from the moment the Guest (or another person - the Customer of hotel services) receives a notification from the Service Provider containing information, including the category of the booked apartment, its price, booking conditions, and the period of stay at the Aparthotel. The Guest (or another person - the Customer of hotel services) has the right to cancel the request in the manner and within the timeframes specified in the reservation confirmation. Depending on the selected rate, the form and terms of payment, the cancellation period, as well as the penalty for untimely cancellation of the reservation, may vary.
2.6. When booking, checking in, or during walk-in registration, the Guest selects an apartment category, but the right to choose a specific apartment within that category remains with the Aparthotel Administration.
2.7. The Service Provider has the right to refuse a reservation if there are no available apartments on the date specified in the request.
2.8. An advance payment for booking an apartment is made by the Consumer or Customer within the timeframes specified by the Service Provider or in accordance with the terms of current special offers, information about which is posted on the Service Provider's website on the Internet or on online portals selling the Service Provider's hotel services.
2.9. If the Consumer (Customer) fails to make an advance payment within the specified period, the reservation is considered non-guaranteed. Payment for the apartment under such a reservation is made by the Consumer (Customer) at the price effective on the date of check-in.
2.10. Upon check-in of the Consumer, the advance payment is credited towards the payment for the accommodation in the apartment.
2.11. The Consumer is not entitled to demand a change of the apartment price agreed at the time of reservation confirmation to the price effective at any other time, including at the time of check-in at the Aparthotel.
2.12. The Consumer (Customer) has the right to cancel the request (refuse a guaranteed reservation) without any penalties applied to him/her, if provided for by the booking conditions. For bookings made according to current special offers, different cancellation (refusal of guaranteed reservation) conditions may be provided on the Service Provider's website on the Internet.
2.13. Cancellation of a reservation is carried out by accepting information for cancellation from the Consumer (Customer) via mail, telephone, or other means of communication that allows establishing that the cancellation comes from the Consumer (Customer).
2.14. The agreement with the Customer may establish its own form of cancellation for each Customer.
2.15. In case of untimely cancellation of a reservation, delay, or no-show of the Consumer, a fee for the actual downtime of the apartment is charged to the Consumer (Customer) in the amount of the apartment price for the first night of stay or in accordance with the conditions specified on the booking platform, including the Aparthotel's website, through which the booking was made.
2.16. Untimely cancellation of a guaranteed reservation is a cancellation received by the Service Provider later than 2:00 PM on the day preceding the planned check-in date or the terms specified in special offers, information about which is posted on the Service Provider's website or on online portals selling the Service Provider's hotel services, including the Service Provider's website on the Internet.
2.17. If the booking is made by a Customer who is a legal entity or an individual entrepreneur, the terms, amount, timing of the advance payment, as well as other booking conditions, including the right to book under the terms provided for non-guaranteed reservations, may differ from those specified in these Rules and are determined by the agreement with the Customer.
2.18. For a guaranteed reservation (if the Guest has made a prepayment for hotel services or paid for them in full before the check-in date), the Aparthotel expects the Guest until 11:00 AM on the day following the planned check-in day. In case of untimely cancellation of the reservation (less than 24 hours before the check-in date) or no-show of the Guest, a fee for the actual downtime of the apartment is charged to him/her or to the person - the Customer of hotel services, in the amount of the cost of one night's stay, unless otherwise specified by the conditions on the booking platform, including the Aparthotel's website, through which the booking was made, or by the agreement with the Customer. In case of a delay of more than 24 hours, the guaranteed reservation is cancelled.
2.19. For a non-guaranteed reservation, the Aparthotel expects the Guest until 6:00 PM local time on the planned check-in day (unless information about a later check-in time was provided in advance), after which the reservation is cancelled. A delayed Guest may be accommodated on a general basis if there are available apartments.
**3. Form, Procedure and Methods of Payment for Hotel Services**
3.1. Payment for the provision of hotel services is made in Russian Rubles, as well as in other currencies for non-cash payments, according to the invoices issued.
3.2. Payment for accommodation and services at the Aparthotel is made at the rates approved by the management. Payment is made in Rubles, in cash, by bank transfer, or using bank cards accepted for payment. Check-in at the Aparthotel is only possible after prepayment for the entire intended period of stay and payment of a deposit, if provided for by the terms of this booking, unless otherwise provided by the agreement with the Customer. The final bill for the services provided is issued to the Guest upon check-out.
3.3. Cash, as well as credit cards issued by Russian banks of the following payment systems, are accepted for payment of hotel services: Visa, Mastercard, MIR.
3.4. When making settlements with the Consumer (Customer), the Service Provider issues a bank terminal receipt to the Consumer (Customer).
3.5. Customers who are legal entities or individual entrepreneurs can make payment by non-cash transfer of funds to the Aparthotel's settlement account according to agreements concluded with the Aparthotel.
3.6. In case of a guaranteed reservation for early check-in, where the apartment is taken off sale and is unavailable for check-in one day earlier, payment is charged as follows:
- For Guest check-in from 00:01 to 14:59, an additional charge of 100% of the daily accommodation rate is applied.
3.7. In case of a guaranteed reservation for late check-out after 15:01, where the apartment is closed for sale and is unavailable for check-in on the following day, a charge of 100% of the daily accommodation rate is applied.
The possibility of a non-guaranteed late check-out depends on the hotel's occupancy and availability of vacant rooms and is arranged with the administrator at the reception desk. In this case, the Guest is charged a fee in the following amount:
- From 15:01 to 18:00 — 50% (fifty) percent of the daily accommodation rate;
- From 18:01 to 00:00 and after 00:00 – 100% of the cost of one night's stay.
3.8. The Aparthotel has the right to refuse a Guest a late check-out if the late check-out was not confirmed at the time of booking, and/or if there are no available apartments at the moment.
3.9. Extension of stay is arranged through the reception and accommodation service subject to availability of apartments. The Aparthotel has the right to relocate the Guest to another apartment of a similar category (if extension in the current apartment is not possible), or refuse to extend the stay in case of no available apartments. Extension of stay is subject to mandatory prepayment for the entire extended period and provided there is no confirmed reservation for this apartment in favor of third parties.
3.10. If the Guest checks out before the paid period of stay ends, payment is calculated for the actual time of stay (but not less than for one night) and for the additional paid services provided. The Guest is also charged a penalty - a fee for the apartment downtime resulting from its removal from sale in the amount of the price for one night's stay, unless otherwise specified by the conditions on the booking platform, including the Aparthotel's website, through which the booking was made, or by the agreement with the Customer. The amount exceeding the cost of actual stay, provided additional paid services, and the accrued penalty is subject to refund to the Guest. The Aparthotel has the right to recalculate the final accommodation amount at current prices according to the Aparthotel's website rates in case of shortened stay.
3.11. The Consumer (Customer) is obliged to pay for hotel services in full.
**4. Procedure for Registration of Accommodation (Check-in)**
4.1. Check-in of a Guest to the Aparthotel is carried out upon presentation of an identity document issued in accordance with the procedure established by the legislation of the Russian Federation:
1. Citizens of the Russian Federation
— For check-in, it is required to provide the original passport of a citizen of the Russian Federation, which is an identity document on the territory of the Russian Federation.
— When staying with children under 14 years of age, the presence of an accompanying adult is necessary. If the accompanying person is not a parent, a notarized power of attorney from one of the parents is required.
— For children aged 14 to 16 years, staying independently, it is necessary to provide a passport of a citizen of the Russian Federation and a notarized power of attorney from one of the parents.
— For children over 16 years of age, a passport of a citizen of the Russian Federation and a handwritten statement from the parents indicating the parent's passport details are required. If minors are without the accompaniment of parents (adoptive parents, guardians), or if the person(s) accompanying them cannot provide the Aparthotel employee with the original document confirming his/her authority to accompany the minor, the Aparthotel has the right to refuse such a minor and the unauthorized accompanying person(s) registration and accommodation in the Aparthotel, even in case of a guaranteed reservation.
— International passports of citizens of the Russian Federation: Check-in using an international passport of a citizen of the Russian Federation issued by the Ministry of Internal Affairs or the Federal Migration Service is impossible in accordance with Decree of the Government of the Russian Federation No. 1853 of November 18, 2020 "On Approval of the Rules for the Provision of Hotel Services in the Russian Federation". An exception is an international passport issued by an Embassy, Consulate General of another country, or the Ministry of Foreign Affairs of the Russian Federation.
2. Foreign citizens
Foreign citizens must provide a passport of a foreign citizen or another document established by federal law or recognized in accordance with an international treaty of the Russian Federation as an identity document of a foreign citizen. A migration card and a visa valid for the period of stay at the aparthotel are also required (in accordance with the requirements of migration legislation).
3. Stateless persons
Stateless persons must provide a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as an identity document of a stateless person.
IMPORTANT: Only original documents are accepted. Copies, photographs of documents are not accepted.
If the Aparthotel employees establish violations of the terms of stay, registration on the territory of the Russian Federation, or other violations of migration legislation committed by the said persons, the Aparthotel has the right to refuse the Guest check-in.
4.2. The Guest is obliged to fill out a registration card with detailed completion of all available fields in accordance with the data of the identity document, sign it personally, and indicate the date of filling. The Guest's signature on the registration card confirms the accuracy of the provided information and agreement with the rules of stay.
4.3. Registration of Guests who are citizens of the Russian Federation at their place of stay in the Aparthotel is carried out in accordance with Decree of the Government of the Russian Federation No. 1853 of November 18, 2020 "On Approval of the Rules for the Provision of Hotel Services in the Russian Federation" and the Rules for Registration and Deregistration of Citizens of the Russian Federation at the Place of Stay and Place of Residence within the Russian Federation, approved by Decree of the Government of the Russian Federation No. 713 of July 17, 1995 (as amended on May 25, 2017) "On Approval of the Rules for Registration and Deregistration of Citizens of the Russian Federation at the Place of Stay and Place of Residence within the Russian Federation and the List of Persons Responsible for Receiving and Transferring Documents to Registration Authorities for Registration and Deregistration of Citizens of the Russian Federation at the Place of Stay and Place of Residence within the Russian Federation".
4.7. Registration of a foreign citizen and a stateless person at the place of stay in the Aparthotel and their deregistration from the place of stay are carried out in accordance with the Rules for the Implementation of Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation, approved by Decree of the Government of the Russian Federation No. 9 of January 15, 2007 "On the Procedure for the Implementation of Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation".
**5. Procedure for Providing Hotel Services**
5.1. The Service Provider ensures 24-hour service for Consumers arriving at and departing from the Aparthotel.
5.2. In case of non-payment for hotel services, their provision to the Consumer may be refused.
5.3. Access to the room stock of the Aparthotel is by the apartment key issued by the Service Provider.
5.4. Access to the room stock after the expiration of the stay period at the Aparthotel is not permitted.
5.5. The Service Provider, at the request of the Consumer and without additional charge, provides the following types of services (ancillary services):
- Calling an ambulance, other special services;
- Delivery to the apartment of correspondence addressed to the Consumer upon its receipt;
- Wake-up call at a specified time.
5.6. By signing the request (agreement) for the provision of hotel services, the Consumer agrees to the use of video surveillance systems in the common areas of the Aparthotel (except for apartments and toilet cubicles).
5.7. At the Guest's discretion, visitors invited by him/her may be in the apartment from 8:00 AM to 11:00 PM. The Guest's visitor is obliged to present an identity document to the reception and accommodation service administrator. If visitors remain in the apartment after 11:00 PM, these persons must be registered and arranged for shared accommodation in the Guest's apartment or in another available apartment, according to the price list approved by the Aparthotel. The residing Guest is obliged to be responsible for the actions of the visitors invited by him/her, including responsibility for causing damage, violation of the smoking ban rules, refusal to pay for services provided to these persons.
5.8. Smoking in the Aparthotel is strictly prohibited in accordance with Federal Law No. 15-FZ of 23.02.2013 "On Protecting the Health of Citizens from the Effects of Environmental Tobacco Smoke and the Consequences of Tobacco Consumption". The Aparthotel has established a ban on smoking tobacco, vaping (using tobacco products, liquids for the purpose of inhaling smoke, vapor arising from their smoldering or heating, including electronic cigarettes) throughout the entire territory of the Aparthotel, in all premises and common areas, including in the apartments. In case of violation of this obligation, the Aparthotel reserves the right to contact law enforcement agencies to bring the Guest or his/her visitors to administrative responsibility. If the Aparthotel employees establish the fact of smoking in the apartment, the Guest is obliged to compensate for the damage caused (anti-tobacco treatment of the apartment, prolonged ventilation, odor absorber, washing of curtains and bedspreads), according to the price list established by the Aparthotel Administration.
5.9. If breakfast is included in the services, it is provided to the Consumer from the day following the check-in date.
**6. Rights, Obligations and Liability of the Service Provider**
The Service Provider undertakes to:
6.1. Provide the Consumer with paid hotel services in a timely and complete manner.
6.2. Ensure the quality of services provided as declared by the Aparthotel.
6.3. Ensure the confidentiality of information about Consumers and visitors of the Aparthotel.
6.4. Not to conduct noisy events on the territory of the Aparthotel after 11:00 PM, except for pre-agreed holidays and entertainment programs.
6.5. Provide complete information about the services provided by the Aparthotel.
6.6. Ensure the availability of information about the procedure of stay in the Aparthotel, fire safety rules.
6.7. Respond promptly to the Consumer's requests to eliminate inconveniences and breakdowns in the room stock.
6.8. In case of an accident or failure of any equipment in the apartment and the impossibility of fixing the problem, offer the Consumer an apartment not lower than the category paid for by him/her. If the latter is impossible - make a refund of funds minus the Guest's actual period of stay.
6.9. Provide the "Comments and Suggestions Book" at the request of the Consumer.
6.10. Not to provide services offered for an additional fee without the Consumer's consent.
6.11. Ensure the change of bed linen and towels at least every 4 days. At the request of the Consumer, early change of bed linen and towels may be carried out for an additional fee.
6.12. Promptly consider requests and complaints from Guests, take measures on Guest complaints.
6.13. The Service Provider has the right to refuse the Consumer the provision of accommodation services, evict the Consumer from the Aparthotel in case of violation of these Rules, posing a threat to the safety of citizens' health, property of the Aparthotel and third parties, with the preparation of a report on this incident and the invitation (if necessary) of competent authorities' employees.
6.14. The Service Provider is not liable to the Consumer for direct or indirect losses and/or lost profits arising from the temporary absence of telephone and/or mobile (cellular) communication and/or Internet access and/or interruptions in their provision, as well as for other circumstances beyond the Service Provider's control.
6.15. The Service Provider is not responsible for the work of city services (emergency shutdown of electrical and thermal energy, water supply). At the same time, the Aparthotel Administration is obliged to take measures to provide electricity and water to the guests as far as possible.
6.16. The Service Provider is not liable for damage to the Consumer's health in case of consumption of food and beverages purchased outside the Aparthotel and from third parties.
6.17. The Service Provider is not responsible for the loss of the Guest's valuables located in the apartment. The Aparthotel Administration is responsible for the Guest's valuables only if they were handed over to it for storage according to an inventory.
6.18. The storage period for the Consumer's belongings in the Aparthotel is the period of stay of this Consumer in the Aparthotel.
6.19. If forgotten items are found, the Administration takes measures to return them to their owners. If the owner is not found, the Administration stores valuable items for 6 (six) months after finding, and then disposes of them. Food products with opened packaging are not subject to storage and are to be disposed of. Opened personal cosmetic products are not subject to storage and are to be disposed of.
6.20. The Service Provider notifies the Consumer about forgotten items using the contact details provided by the Consumer.
6.21. The Service Provider may, if there is a separate instruction from the Consumer and provided that the Consumer prepays the delivery expenses, deliver the forgotten items to the address specified by the Consumer.
6.22. After the established storage period, items forgotten by the Consumer are considered unclaimed and are subject to disposal.
6.23. The Aparthotel Administration reserves the right to enter the apartment without coordinating with the Guest in case of smoke, fire, flooding, identified technical problems in the apartment, as well as in case of the Guest's violation of these rules of stay, public order, rules for using household appliances, and in cases where there is reason to believe that the Guest needs urgent medical assistance.
6.24. Guests can leave their personal belongings in the luggage room free of charge for no more than 12 hours. A longer storage period is agreed upon upon individual request, the cost is determined by the rates approved by the Aparthotel Administration.
6.25. If the Guest is absent from the place of accommodation for more than a day (or after 6 hours from the moment of his/her check-out time), the Aparthotel Administration has the right to create a commission and make an inventory of the property located in the apartment. The property may be moved to another premises by decision of the Aparthotel Administration.
6.26. In case of complaints from Guests, the Aparthotel Administration takes all possible measures to resolve the conflict.
**7. Rights, Obligations and Liability of the Consumer**
The Consumer is obliged to:
7.1. Observe the procedure of stay in the Aparthotel provided for by these Rules.
7.2. Observe fire safety rules and rules for using electrical appliances.
7.3. Respect the rights of other Consumers and visitors of the Aparthotel.
7.4. Vacate the apartment upon expiration of the paid period of stay.
7.5. Compensate for damage in case of loss or damage to the Aparthotel's property.
7.6. When leaving the apartment, close water taps, turn off electrical appliances, lights, and close windows.
7.7. Observe norms of behavior in public places.
7.8. Not to hinder the proper performance of their official duties by the Aparthotel employees.
7.9. Treat the Aparthotel's property with care, maintain cleanliness, quiet, and order in the apartment and common areas of the Aparthotel.
7.10. In case of emergency situations, strictly follow the instructions of the Aparthotel employees.
7.11. If any malfunctions are found in the apartment systems, as well as poorly fixed sockets or switches, sparking in electrical appliances, immediately inform the reception and accommodation service.
7.12. Immediately inform the Aparthotel staff of any emergency situation that may cause any damage.
7.13. Within one hour after check-in into the apartment, the Guest has the right to inform the reception and accommodation service administrator about any discovered damage to the apartment's furnishings, equipment, and finish. In the absence of such a statement and if the Aparthotel Administration discovers damage, loss, or breakage of the Aparthotel's property upon the Guest's check-out, the Guest is obliged to compensate for the damage caused. In case of damage to the Aparthotel's property, a damage report is drawn up. The amount of damage is determined according to the rates set by the Aparthotel Administration, or, if the damaged property is not listed in the price list, the damage is compensated in accordance with the market value of the lost/damaged property effective at the time of compensation.
7.14. The Guest is liable for causing material damage to the Aparthotel's property in the amount established by the price list approved by the Administration at the time of the claim, as well as for damage caused to the life and health of personnel, violation of the smoking ban rules. Damage is compensated on the spot, before the Guest's departure.
The Consumer is prohibited from:
7.15. For fire safety purposes, using heating appliances (electric kettles, electric stoves, etc.) in the apartment and common areas, except for appliances provided by the Service Provider.
7.16. Leaving third parties in the apartment in his/her absence, as well as transferring the apartment key to third parties.
7.17. Smoking in the apartments and other premises of the Aparthotel.
7.18. Bringing and storing weapons, explosives and flammable, toxic, caustic, poisonous, narcotic substances and materials, firearms and other items posing a threat to the health and life of citizens, dangerous items.
7.19. Using candles and pyrotechnic devices (fireworks, sparklers, firecrackers, etc.).
7.20. Throwing garbage and other items out of windows.
7.21. Rearranging, removing from the apartment furniture, bedding, and other property of the Aparthotel.
7.22. Damaging equipment and furniture, making inscriptions on walls and property, sticking photos, drawings, etc. on walls and inventory.
7.23. Littering common areas.
7.24. Using open fire.
7.25. Exchanging or selling items on the territory of the common areas of the Aparthotel, as well as engaging in any entrepreneurial activity.
7.26. Performing work or committing other actions that create increased noise and/or vibration, disrupting the normal living conditions of other Consumers. From 11:00 PM to 07:00 AM, the use of televisions and other loud-speaking devices is allowed provided the volume is reduced to a level that does not disturb the peace of other Guests.
7.27. Committing intentional actions threatening his/her own life and health, as well as the life and health of other persons.
7.28. Drinking alcoholic beverages, as well as consuming food in the common areas of the Aparthotel (lobby, hall).
7.29. The windows in the apartments are installed with a tilt mechanism for high safety; this design allows airing the apartment, as it only opens from the top at an angle of 10-15 degrees from the vertical position. Guests are strictly prohibited from attempting to open the windows completely or violating their structural limitations.
7.30. Running along corridors, stairs, and elevator lobbies is prohibited.
7.31. Children must not be in the elevator without adult accompaniment.
Parents or other accompanying persons are responsible for the behavior of minor citizens and their compliance with these Rules. In cases not provided for by these rules, the parties are guided by the current legislation of the Russian Federation.
**8. Rules for Staying with Pets**
Accommodation with pets in the Aparthotel is only possible upon prior coordination and notification of the Aparthotel about the breed, height, and weight of the animal and upon presentation of a veterinary passport with vaccination marks or a veterinary certificate. The decision on the possibility of accommodation with pets is made by the Aparthotel.
8.1. Accommodation with wild and exotic animals is prohibited.
8.2. Accommodation with no more than two animals in an apartment is allowed.
8.3. Guests with pets are obliged to observe sanitary and hygienic regime in the apartment, hall, and throughout the entire territory of the Aparthotel.
8.4. The Guest must ensure that the pet is in a container/cage or muzzled and on a leash under the owner's control during cleaning in the apartment. Otherwise, cleaning in the apartment will not be performed due to safety considerations for the Aparthotel staff and the pets.
8.5. The Guest must notify the duty administrator of the Aparthotel and hang a "Do Not Disturb" sign on the apartment door handle if the animal remains in the apartment unattended by people.
It is prohibited to:
8.6. Have and walk animals on the territory of the Aparthotel without a leash or outside a container/cage.
8.7. Leave a pet unattended in the corridor, hall, or on the territory of the Aparthotel.
8.8. Use the Aparthotel's tableware for feeding pets.
8.9. Groom (comb out) pet hair in the apartments, premises, and on the territory of the Aparthotel.
8.10. Use shower cabins for washing pets.
8.11. Use towels, sheets, and other textile products of the Aparthotel for wiping pets.
8.12. Hinder the access of employees to the apartment for cleaning and repair work.
The Aparthotel has the right to unilaterally terminate the agreement with the Guest on the provision of services and cease their provision (evict the Guest) in cases of:
8.13. Non-compliance with these Rules.
8.14. Aggressive, noisy behavior of the pet in the apartment, hall, or on the territory of the Aparthotel.
8.15. If pets create discomfort for other Guests, are the cause of complaints and appeals, hinder the staff from performing their official duties.
Additional Fee
8.16. When checking in with a pet, the Guest is obliged to make a deposit of 15,000 Rubles per pet for possible risks of damage to the Aparthotel's property, which is refunded if no damage is caused.
8.17. The Guest must also pay for hypoallergenic cleaning upon check-out - 2,000 Rubles.
All responsibility for the pet, its behavior, and possible damage to the property of the Aparthotel, property and health of third parties rests with the Guest (pet owner). In case of such damage, the guest is obliged to compensate it in full.
The Aparthotel reserves the right to refuse a Guest accommodation with animals without explanation.
The Aparthotel has the right to refuse accommodation to a Guest if violations of the rules of stay were identified during a previous stay. This decision is made to maintain order and comfort for all Guests.
**1. General Provisions**
These Rules are developed in accordance with the Law of the Russian Federation No. 2300-1 of 07.02.1992 "On Protection of Consumer Rights", Decree of the Government of the Russian Federation No. 1853 of 18.11.2020 "On Approval of the Rules for the Provision of Hotel Services in the Russian Federation", and other regulatory legal documents governing legal relations in the field of hotel and additional services.
1.1. For the purposes of these Rules, "hotel services" mean a set of services for ensuring temporary accommodation at the Intermark Residence Aparthotel, located at: 119019, Moscow, Novy Arbat St., 15 (hereinafter – "Aparthotel" or "Service Provider"), as well as additional services.
1.2. The Aparthotel's right to provide hotel services is confirmed by the Certificate of Assignment of the "Four Stars" Category to the Hotel No. 77-AA-062-2022-GKG20241224-2024 dated 12.10.2024 issued to Premier-Dil LLC, valid until 12.12.2027.
1.3. The Aparthotel is intended for the temporary accommodation of Guests for a period agreed with the Administration. Upon expiration of the agreed period of stay, no later than the established check-out time, the Guest is obliged to vacate the apartment.
1.4. The Aparthotel operates 24 hours a day.
1.5. Official check-in time is 3:00 PM local time; check-out time is 12:00 PM (noon) local time.
1.6. The list of services included in the apartment price is determined by the apartment category and is set by the price lists.
1.7. Accommodation in the Aparthotel is charged on a per-day basis. Payment for accommodation is charged in accordance with the check-out time.
1.8. The maximum period of stay in the Aparthotel for citizens of the Russian Federation is not limited; for foreign citizens, it is according to the legislation of the Russian Federation on the stay of foreign citizens on the territory of the Russian Federation.
**2. Form, Conditions and Procedure for Making and Cancelling a Reservation**
2.1. The Service Provider makes reservations by accepting information for making a reservation from the Consumer (Customer) via booking platforms, mail, telephone, and other means of communication that allow establishing that the request comes from the Consumer (Customer).
2.2. Booking an apartment through the Aparthotel's website is done by filling out the form specified on the Aparthotel's website or via the booking module installed on the Aparthotel's website.
2.3. When concluding a service agreement with a Customer, a reservation request form may be established. For the purposes of these Rules, a "Customer" is an individual or legal entity intending to order or purchase, or ordering or purchasing, hotel services under a hotel service agreement for the benefit of the Consumer.
2.4. The Service Provider applies the following types of reservations:
- Guaranteed reservation;
- Non-guaranteed reservation.
2.5. A reservation is considered valid from the moment the Guest (or another person - the Customer of hotel services) receives a notification from the Service Provider containing information, including the category of the booked apartment, its price, booking conditions, and the period of stay at the Aparthotel. The Guest (or another person - the Customer of hotel services) has the right to cancel the request in the manner and within the timeframes specified in the reservation confirmation. Depending on the selected rate, the form and terms of payment, the cancellation period, as well as the penalty for untimely cancellation of the reservation, may vary.
2.6. When booking, checking in, or during walk-in registration, the Guest selects an apartment category, but the right to choose a specific apartment within that category remains with the Aparthotel Administration.
2.7. The Service Provider has the right to refuse a reservation if there are no available apartments on the date specified in the request.
2.8. An advance payment for booking an apartment is made by the Consumer or Customer within the timeframes specified by the Service Provider or in accordance with the terms of current special offers, information about which is posted on the Service Provider's website on the Internet or on online portals selling the Service Provider's hotel services.
2.9. If the Consumer (Customer) fails to make an advance payment within the specified period, the reservation is considered non-guaranteed. Payment for the apartment under such a reservation is made by the Consumer (Customer) at the price effective on the date of check-in.
2.10. Upon check-in of the Consumer, the advance payment is credited towards the payment for the accommodation in the apartment.
2.11. The Consumer is not entitled to demand a change of the apartment price agreed at the time of reservation confirmation to the price effective at any other time, including at the time of check-in at the Aparthotel.
2.12. The Consumer (Customer) has the right to cancel the request (refuse a guaranteed reservation) without any penalties applied to him/her, if provided for by the booking conditions. For bookings made according to current special offers, different cancellation (refusal of guaranteed reservation) conditions may be provided on the Service Provider's website on the Internet.
2.13. Cancellation of a reservation is carried out by accepting information for cancellation from the Consumer (Customer) via mail, telephone, or other means of communication that allows establishing that the cancellation comes from the Consumer (Customer).
2.14. The agreement with the Customer may establish its own form of cancellation for each Customer.
2.15. In case of untimely cancellation of a reservation, delay, or no-show of the Consumer, a fee for the actual downtime of the apartment is charged to the Consumer (Customer) in the amount of the apartment price for the first night of stay or in accordance with the conditions specified on the booking platform, including the Aparthotel's website, through which the booking was made.
2.16. Untimely cancellation of a guaranteed reservation is a cancellation received by the Service Provider later than 2:00 PM on the day preceding the planned check-in date or the terms specified in special offers, information about which is posted on the Service Provider's website or on online portals selling the Service Provider's hotel services, including the Service Provider's website on the Internet.
2.17. If the booking is made by a Customer who is a legal entity or an individual entrepreneur, the terms, amount, timing of the advance payment, as well as other booking conditions, including the right to book under the terms provided for non-guaranteed reservations, may differ from those specified in these Rules and are determined by the agreement with the Customer.
2.18. For a guaranteed reservation (if the Guest has made a prepayment for hotel services or paid for them in full before the check-in date), the Aparthotel expects the Guest until 11:00 AM on the day following the planned check-in day. In case of untimely cancellation of the reservation (less than 24 hours before the check-in date) or no-show of the Guest, a fee for the actual downtime of the apartment is charged to him/her or to the person - the Customer of hotel services, in the amount of the cost of one night's stay, unless otherwise specified by the conditions on the booking platform, including the Aparthotel's website, through which the booking was made, or by the agreement with the Customer. In case of a delay of more than 24 hours, the guaranteed reservation is cancelled.
2.19. For a non-guaranteed reservation, the Aparthotel expects the Guest until 6:00 PM local time on the planned check-in day (unless information about a later check-in time was provided in advance), after which the reservation is cancelled. A delayed Guest may be accommodated on a general basis if there are available apartments.
**3. Form, Procedure and Methods of Payment for Hotel Services**
3.1. Payment for the provision of hotel services is made in Russian Rubles, as well as in other currencies for non-cash payments, according to the invoices issued.
3.2. Payment for accommodation and services at the Aparthotel is made at the rates approved by the management. Payment is made in Rubles, in cash, by bank transfer, or using bank cards accepted for payment. Check-in at the Aparthotel is only possible after prepayment for the entire intended period of stay and payment of a deposit, if provided for by the terms of this booking, unless otherwise provided by the agreement with the Customer. The final bill for the services provided is issued to the Guest upon check-out.
3.3. Cash, as well as credit cards issued by Russian banks of the following payment systems, are accepted for payment of hotel services: Visa, Mastercard, MIR.
3.4. When making settlements with the Consumer (Customer), the Service Provider issues a bank terminal receipt to the Consumer (Customer).
3.5. Customers who are legal entities or individual entrepreneurs can make payment by non-cash transfer of funds to the Aparthotel's settlement account according to agreements concluded with the Aparthotel.
3.6. In case of a guaranteed reservation for early check-in, where the apartment is taken off sale and is unavailable for check-in one day earlier, payment is charged as follows:
- For Guest check-in from 00:01 to 14:59, an additional charge of 100% of the daily accommodation rate is applied.
3.7. In case of a guaranteed reservation for late check-out after 15:01, where the apartment is closed for sale and is unavailable for check-in on the following day, a charge of 100% of the daily accommodation rate is applied.
The possibility of a non-guaranteed late check-out depends on the hotel's occupancy and availability of vacant rooms and is arranged with the administrator at the reception desk. In this case, the Guest is charged a fee in the following amount:
- From 15:01 to 18:00 — 50% (fifty) percent of the daily accommodation rate;
- From 18:01 to 00:00 and after 00:00 – 100% of the cost of one night's stay.
3.8. The Aparthotel has the right to refuse a Guest a late check-out if the late check-out was not confirmed at the time of booking, and/or if there are no available apartments at the moment.
3.9. Extension of stay is arranged through the reception and accommodation service subject to availability of apartments. The Aparthotel has the right to relocate the Guest to another apartment of a similar category (if extension in the current apartment is not possible), or refuse to extend the stay in case of no available apartments. Extension of stay is subject to mandatory prepayment for the entire extended period and provided there is no confirmed reservation for this apartment in favor of third parties.
3.10. If the Guest checks out before the paid period of stay ends, payment is calculated for the actual time of stay (but not less than for one night) and for the additional paid services provided. The Guest is also charged a penalty - a fee for the apartment downtime resulting from its removal from sale in the amount of the price for one night's stay, unless otherwise specified by the conditions on the booking platform, including the Aparthotel's website, through which the booking was made, or by the agreement with the Customer. The amount exceeding the cost of actual stay, provided additional paid services, and the accrued penalty is subject to refund to the Guest. The Aparthotel has the right to recalculate the final accommodation amount at current prices according to the Aparthotel's website rates in case of shortened stay.
3.11. The Consumer (Customer) is obliged to pay for hotel services in full.
**4. Procedure for Registration of Accommodation (Check-in)**
4.1. Check-in of a Guest to the Aparthotel is carried out upon presentation of an identity document issued in accordance with the procedure established by the legislation of the Russian Federation:
1. Citizens of the Russian Federation
— For check-in, it is required to provide the original passport of a citizen of the Russian Federation, which is an identity document on the territory of the Russian Federation.
— When staying with children under 14 years of age, the presence of an accompanying adult is necessary. If the accompanying person is not a parent, a notarized power of attorney from one of the parents is required.
— For children aged 14 to 16 years, staying independently, it is necessary to provide a passport of a citizen of the Russian Federation and a notarized power of attorney from one of the parents.
— For children over 16 years of age, a passport of a citizen of the Russian Federation and a handwritten statement from the parents indicating the parent's passport details are required. If minors are without the accompaniment of parents (adoptive parents, guardians), or if the person(s) accompanying them cannot provide the Aparthotel employee with the original document confirming his/her authority to accompany the minor, the Aparthotel has the right to refuse such a minor and the unauthorized accompanying person(s) registration and accommodation in the Aparthotel, even in case of a guaranteed reservation.
— International passports of citizens of the Russian Federation: Check-in using an international passport of a citizen of the Russian Federation issued by the Ministry of Internal Affairs or the Federal Migration Service is impossible in accordance with Decree of the Government of the Russian Federation No. 1853 of November 18, 2020 "On Approval of the Rules for the Provision of Hotel Services in the Russian Federation". An exception is an international passport issued by an Embassy, Consulate General of another country, or the Ministry of Foreign Affairs of the Russian Federation.
2. Foreign citizens
Foreign citizens must provide a passport of a foreign citizen or another document established by federal law or recognized in accordance with an international treaty of the Russian Federation as an identity document of a foreign citizen. A migration card and a visa valid for the period of stay at the aparthotel are also required (in accordance with the requirements of migration legislation).
3. Stateless persons
Stateless persons must provide a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as an identity document of a stateless person.
IMPORTANT: Only original documents are accepted. Copies, photographs of documents are not accepted.
If the Aparthotel employees establish violations of the terms of stay, registration on the territory of the Russian Federation, or other violations of migration legislation committed by the said persons, the Aparthotel has the right to refuse the Guest check-in.
4.2. The Guest is obliged to fill out a registration card with detailed completion of all available fields in accordance with the data of the identity document, sign it personally, and indicate the date of filling. The Guest's signature on the registration card confirms the accuracy of the provided information and agreement with the rules of stay.
4.3. Registration of Guests who are citizens of the Russian Federation at their place of stay in the Aparthotel is carried out in accordance with Decree of the Government of the Russian Federation No. 1853 of November 18, 2020 "On Approval of the Rules for the Provision of Hotel Services in the Russian Federation" and the Rules for Registration and Deregistration of Citizens of the Russian Federation at the Place of Stay and Place of Residence within the Russian Federation, approved by Decree of the Government of the Russian Federation No. 713 of July 17, 1995 (as amended on May 25, 2017) "On Approval of the Rules for Registration and Deregistration of Citizens of the Russian Federation at the Place of Stay and Place of Residence within the Russian Federation and the List of Persons Responsible for Receiving and Transferring Documents to Registration Authorities for Registration and Deregistration of Citizens of the Russian Federation at the Place of Stay and Place of Residence within the Russian Federation".
4.7. Registration of a foreign citizen and a stateless person at the place of stay in the Aparthotel and their deregistration from the place of stay are carried out in accordance with the Rules for the Implementation of Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation, approved by Decree of the Government of the Russian Federation No. 9 of January 15, 2007 "On the Procedure for the Implementation of Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation".
**5. Procedure for Providing Hotel Services**
5.1. The Service Provider ensures 24-hour service for Consumers arriving at and departing from the Aparthotel.
5.2. In case of non-payment for hotel services, their provision to the Consumer may be refused.
5.3. Access to the room stock of the Aparthotel is by the apartment key issued by the Service Provider.
5.4. Access to the room stock after the expiration of the stay period at the Aparthotel is not permitted.
5.5. The Service Provider, at the request of the Consumer and without additional charge, provides the following types of services (ancillary services):
- Calling an ambulance, other special services;
- Delivery to the apartment of correspondence addressed to the Consumer upon its receipt;
- Wake-up call at a specified time.
5.6. By signing the request (agreement) for the provision of hotel services, the Consumer agrees to the use of video surveillance systems in the common areas of the Aparthotel (except for apartments and toilet cubicles).
5.7. At the Guest's discretion, visitors invited by him/her may be in the apartment from 8:00 AM to 11:00 PM. The Guest's visitor is obliged to present an identity document to the reception and accommodation service administrator. If visitors remain in the apartment after 11:00 PM, these persons must be registered and arranged for shared accommodation in the Guest's apartment or in another available apartment, according to the price list approved by the Aparthotel. The residing Guest is obliged to be responsible for the actions of the visitors invited by him/her, including responsibility for causing damage, violation of the smoking ban rules, refusal to pay for services provided to these persons.
5.8. Smoking in the Aparthotel is strictly prohibited in accordance with Federal Law No. 15-FZ of 23.02.2013 "On Protecting the Health of Citizens from the Effects of Environmental Tobacco Smoke and the Consequences of Tobacco Consumption". The Aparthotel has established a ban on smoking tobacco, vaping (using tobacco products, liquids for the purpose of inhaling smoke, vapor arising from their smoldering or heating, including electronic cigarettes) throughout the entire territory of the Aparthotel, in all premises and common areas, including in the apartments. In case of violation of this obligation, the Aparthotel reserves the right to contact law enforcement agencies to bring the Guest or his/her visitors to administrative responsibility. If the Aparthotel employees establish the fact of smoking in the apartment, the Guest is obliged to compensate for the damage caused (anti-tobacco treatment of the apartment, prolonged ventilation, odor absorber, washing of curtains and bedspreads), according to the price list established by the Aparthotel Administration.
5.9. If breakfast is included in the services, it is provided to the Consumer from the day following the check-in date.
**6. Rights, Obligations and Liability of the Service Provider**
The Service Provider undertakes to:
6.1. Provide the Consumer with paid hotel services in a timely and complete manner.
6.2. Ensure the quality of services provided as declared by the Aparthotel.
6.3. Ensure the confidentiality of information about Consumers and visitors of the Aparthotel.
6.4. Not to conduct noisy events on the territory of the Aparthotel after 11:00 PM, except for pre-agreed holidays and entertainment programs.
6.5. Provide complete information about the services provided by the Aparthotel.
6.6. Ensure the availability of information about the procedure of stay in the Aparthotel, fire safety rules.
6.7. Respond promptly to the Consumer's requests to eliminate inconveniences and breakdowns in the room stock.
6.8. In case of an accident or failure of any equipment in the apartment and the impossibility of fixing the problem, offer the Consumer an apartment not lower than the category paid for by him/her. If the latter is impossible - make a refund of funds minus the Guest's actual period of stay.
6.9. Provide the "Comments and Suggestions Book" at the request of the Consumer.
6.10. Not to provide services offered for an additional fee without the Consumer's consent.
6.11. Ensure the change of bed linen and towels at least every 4 days. At the request of the Consumer, early change of bed linen and towels may be carried out for an additional fee.
6.12. Promptly consider requests and complaints from Guests, take measures on Guest complaints.
6.13. The Service Provider has the right to refuse the Consumer the provision of accommodation services, evict the Consumer from the Aparthotel in case of violation of these Rules, posing a threat to the safety of citizens' health, property of the Aparthotel and third parties, with the preparation of a report on this incident and the invitation (if necessary) of competent authorities' employees.
6.14. The Service Provider is not liable to the Consumer for direct or indirect losses and/or lost profits arising from the temporary absence of telephone and/or mobile (cellular) communication and/or Internet access and/or interruptions in their provision, as well as for other circumstances beyond the Service Provider's control.
6.15. The Service Provider is not responsible for the work of city services (emergency shutdown of electrical and thermal energy, water supply). At the same time, the Aparthotel Administration is obliged to take measures to provide electricity and water to the guests as far as possible.
6.16. The Service Provider is not liable for damage to the Consumer's health in case of consumption of food and beverages purchased outside the Aparthotel and from third parties.
6.17. The Service Provider is not responsible for the loss of the Guest's valuables located in the apartment. The Aparthotel Administration is responsible for the Guest's valuables only if they were handed over to it for storage according to an inventory.
6.18. The storage period for the Consumer's belongings in the Aparthotel is the period of stay of this Consumer in the Aparthotel.
6.19. If forgotten items are found, the Administration takes measures to return them to their owners. If the owner is not found, the Administration stores valuable items for 6 (six) months after finding, and then disposes of them. Food products with opened packaging are not subject to storage and are to be disposed of. Opened personal cosmetic products are not subject to storage and are to be disposed of.
6.20. The Service Provider notifies the Consumer about forgotten items using the contact details provided by the Consumer.
6.21. The Service Provider may, if there is a separate instruction from the Consumer and provided that the Consumer prepays the delivery expenses, deliver the forgotten items to the address specified by the Consumer.
6.22. After the established storage period, items forgotten by the Consumer are considered unclaimed and are subject to disposal.
6.23. The Aparthotel Administration reserves the right to enter the apartment without coordinating with the Guest in case of smoke, fire, flooding, identified technical problems in the apartment, as well as in case of the Guest's violation of these rules of stay, public order, rules for using household appliances, and in cases where there is reason to believe that the Guest needs urgent medical assistance.
6.24. Guests can leave their personal belongings in the luggage room free of charge for no more than 12 hours. A longer storage period is agreed upon upon individual request, the cost is determined by the rates approved by the Aparthotel Administration.
6.25. If the Guest is absent from the place of accommodation for more than a day (or after 6 hours from the moment of his/her check-out time), the Aparthotel Administration has the right to create a commission and make an inventory of the property located in the apartment. The property may be moved to another premises by decision of the Aparthotel Administration.
6.26. In case of complaints from Guests, the Aparthotel Administration takes all possible measures to resolve the conflict.
**7. Rights, Obligations and Liability of the Consumer**
The Consumer is obliged to:
7.1. Observe the procedure of stay in the Aparthotel provided for by these Rules.
7.2. Observe fire safety rules and rules for using electrical appliances.
7.3. Respect the rights of other Consumers and visitors of the Aparthotel.
7.4. Vacate the apartment upon expiration of the paid period of stay.
7.5. Compensate for damage in case of loss or damage to the Aparthotel's property.
7.6. When leaving the apartment, close water taps, turn off electrical appliances, lights, and close windows.
7.7. Observe norms of behavior in public places.
7.8. Not to hinder the proper performance of their official duties by the Aparthotel employees.
7.9. Treat the Aparthotel's property with care, maintain cleanliness, quiet, and order in the apartment and common areas of the Aparthotel.
7.10. In case of emergency situations, strictly follow the instructions of the Aparthotel employees.
7.11. If any malfunctions are found in the apartment systems, as well as poorly fixed sockets or switches, sparking in electrical appliances, immediately inform the reception and accommodation service.
7.12. Immediately inform the Aparthotel staff of any emergency situation that may cause any damage.
7.13. Within one hour after check-in into the apartment, the Guest has the right to inform the reception and accommodation service administrator about any discovered damage to the apartment's furnishings, equipment, and finish. In the absence of such a statement and if the Aparthotel Administration discovers damage, loss, or breakage of the Aparthotel's property upon the Guest's check-out, the Guest is obliged to compensate for the damage caused. In case of damage to the Aparthotel's property, a damage report is drawn up. The amount of damage is determined according to the rates set by the Aparthotel Administration, or, if the damaged property is not listed in the price list, the damage is compensated in accordance with the market value of the lost/damaged property effective at the time of compensation.
7.14. The Guest is liable for causing material damage to the Aparthotel's property in the amount established by the price list approved by the Administration at the time of the claim, as well as for damage caused to the life and health of personnel, violation of the smoking ban rules. Damage is compensated on the spot, before the Guest's departure.
The Consumer is prohibited from:
7.15. For fire safety purposes, using heating appliances (electric kettles, electric stoves, etc.) in the apartment and common areas, except for appliances provided by the Service Provider.
7.16. Leaving third parties in the apartment in his/her absence, as well as transferring the apartment key to third parties.
7.17. Smoking in the apartments and other premises of the Aparthotel.
7.18. Bringing and storing weapons, explosives and flammable, toxic, caustic, poisonous, narcotic substances and materials, firearms and other items posing a threat to the health and life of citizens, dangerous items.
7.19. Using candles and pyrotechnic devices (fireworks, sparklers, firecrackers, etc.).
7.20. Throwing garbage and other items out of windows.
7.21. Rearranging, removing from the apartment furniture, bedding, and other property of the Aparthotel.
7.22. Damaging equipment and furniture, making inscriptions on walls and property, sticking photos, drawings, etc. on walls and inventory.
7.23. Littering common areas.
7.24. Using open fire.
7.25. Exchanging or selling items on the territory of the common areas of the Aparthotel, as well as engaging in any entrepreneurial activity.
7.26. Performing work or committing other actions that create increased noise and/or vibration, disrupting the normal living conditions of other Consumers. From 11:00 PM to 07:00 AM, the use of televisions and other loud-speaking devices is allowed provided the volume is reduced to a level that does not disturb the peace of other Guests.
7.27. Committing intentional actions threatening his/her own life and health, as well as the life and health of other persons.
7.28. Drinking alcoholic beverages, as well as consuming food in the common areas of the Aparthotel (lobby, hall).
7.29. The windows in the apartments are installed with a tilt mechanism for high safety; this design allows airing the apartment, as it only opens from the top at an angle of 10-15 degrees from the vertical position. Guests are strictly prohibited from attempting to open the windows completely or violating their structural limitations.
7.30. Running along corridors, stairs, and elevator lobbies is prohibited.
7.31. Children must not be in the elevator without adult accompaniment.
Parents or other accompanying persons are responsible for the behavior of minor citizens and their compliance with these Rules. In cases not provided for by these rules, the parties are guided by the current legislation of the Russian Federation.
**8. Rules for Staying with Pets**
Accommodation with pets in the Aparthotel is only possible upon prior coordination and notification of the Aparthotel about the breed, height, and weight of the animal and upon presentation of a veterinary passport with vaccination marks or a veterinary certificate. The decision on the possibility of accommodation with pets is made by the Aparthotel.
8.1. Accommodation with wild and exotic animals is prohibited.
8.2. Accommodation with no more than two animals in an apartment is allowed.
8.3. Guests with pets are obliged to observe sanitary and hygienic regime in the apartment, hall, and throughout the entire territory of the Aparthotel.
8.4. The Guest must ensure that the pet is in a container/cage or muzzled and on a leash under the owner's control during cleaning in the apartment. Otherwise, cleaning in the apartment will not be performed due to safety considerations for the Aparthotel staff and the pets.
8.5. The Guest must notify the duty administrator of the Aparthotel and hang a "Do Not Disturb" sign on the apartment door handle if the animal remains in the apartment unattended by people.
It is prohibited to:
8.6. Have and walk animals on the territory of the Aparthotel without a leash or outside a container/cage.
8.7. Leave a pet unattended in the corridor, hall, or on the territory of the Aparthotel.
8.8. Use the Aparthotel's tableware for feeding pets.
8.9. Groom (comb out) pet hair in the apartments, premises, and on the territory of the Aparthotel.
8.10. Use shower cabins for washing pets.
8.11. Use towels, sheets, and other textile products of the Aparthotel for wiping pets.
8.12. Hinder the access of employees to the apartment for cleaning and repair work.
The Aparthotel has the right to unilaterally terminate the agreement with the Guest on the provision of services and cease their provision (evict the Guest) in cases of:
8.13. Non-compliance with these Rules.
8.14. Aggressive, noisy behavior of the pet in the apartment, hall, or on the territory of the Aparthotel.
8.15. If pets create discomfort for other Guests, are the cause of complaints and appeals, hinder the staff from performing their official duties.
Additional Fee
8.16. When checking in with a pet, the Guest is obliged to make a deposit of 15,000 Rubles per pet for possible risks of damage to the Aparthotel's property, which is refunded if no damage is caused.
8.17. The Guest must also pay for hypoallergenic cleaning upon check-out - 2,000 Rubles.
All responsibility for the pet, its behavior, and possible damage to the property of the Aparthotel, property and health of third parties rests with the Guest (pet owner). In case of such damage, the guest is obliged to compensate it in full.
The Aparthotel reserves the right to refuse a Guest accommodation with animals without explanation.
The Aparthotel has the right to refuse accommodation to a Guest if violations of the rules of stay were identified during a previous stay. This decision is made to maintain order and comfort for all Guests.
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